FAQ

Frequently Asked Questions (FAQ)

General Product Questions

1. What makes Idika’s incense different from others in the market?

Idika’s incense is made from natural and organic ingredients like jaggery, honey, halmaddi, and essential oils. Unlike synthetic incense, our products are free from toxins and chemicals, making them safe for respiratory health. Additionally, the ash from our incense can be reused as a natural plant booster.

2. How long do Idika’s incense sticks burn?

Each incense stick has a burn time of over 60 minutes, offering a long-lasting fragrance experience.

3. Are your incense sticks safe for people with allergies?

Yes! Our incense sticks are crafted using only natural, non-toxic ingredients, making them gentle on the respiratory system. 

4. What are the fragrance options available for your incense sticks?

We offer a variety of fragrances, each with unique benefits:

  • Kewda – Floral, sweet, calming
  • Mogra – Rich, heady, festive
  • Lavender – Soothing, fresh, sleep-inducing
  • Shivam – Earthy, musky, grounding
  • Rudrakshai – Woodsy, spicy, protective
  • Sandalwood – Warm, luxurious, stress-relieving
  • Bharatvasi – Spicy, aromatic, traditional
  • Gulkand – Sweet, floral, uplifting
  • Arabian Oud – Exotic, musky, sensual

5. What is Idika’s 3-in-1 Clay Incense Holder used for?

Our multi-purpose clay incense holder can be used as:

  • An incense holder that securely holds sticks and collects ash.
  • A decor piece for your home.
  • A centerpiece that complements different interior styles.
    It is handmade from eco-friendly clay and is designed to be both functional and aesthetic.

6. What are Idika’s natural dhoop sticks made of?

Our dhoop sticks are made with cow dung, cow ghee, and medicinal herbs, offering:

  • Antiseptic and air-purifying benefits.
  • Mosquito-repelling properties.
  • Chemical-free and bamboo-less composition, making them 100% eco-friendly.

7. What is special about Idika’s skincare products?

Idika’s skincare line is inspired by ancient Ayurvedic wisdom. Our Natural Scrub Powder and Natural Scrub Bar contain powerful herbal ingredients like Chandan kachur, neem, turmeric, and anantmul, which:

  • Deep cleanse and nourish the skin.
  • Remove impurities and open pores.
  • Help treat skin conditions and infections naturally.
  • Offer germicidal protection while enhancing skin glow.

8. How is Idika’s packaging sustainable?

We are committed to zero-waste packaging. Our incense ash can be reused as a natural plant fertilizer, and our packaging is minimal, recyclable, and eco-friendly.

Usage & Storage

9. How should I store Idika’s incense sticks and dhoop?

Store incense sticks and dhoop in a cool, dry place, away from direct sunlight and moisture. This ensures that the natural ingredients remain fresh and fragrant for a longer time.

10. Can I use incense ash in my garden?

Yes! The ash from our incense is rich in plant-friendly minerals and can be used as a natural fertilizer for your plants.

11. How often can I use the Natural Scrub Powder and Scrub Bar?

For best results, use the Scrub Powder 2-3 times a week and the Scrub Bar daily for a gentle yet effective cleansing experience.

Ordering & Availability

12. Where can I buy Idika products?

You can purchase our products:

  • Online: Visit www.idikagoa.in
  • Retail Stores Across Goa: Available at Saukhyam (Porvorim & Taleigao), Whimsy (Panjim), Zero Posro (Panjim), Annam Organic Store (Margao), Pure Earth Studio (Margao), Susegad Home (Margao), Abhyanga Ayurveda (Ponda), and M Mini Mart (Ponda).

13. Do you offer bulk or corporate gifting options?

Yes! We specialize in corporate gifting, festive hampers, and wedding favors. We have successfully delivered over 350+ hampers for events like Diwali, Bhaubij, Christmas and Corporate gifting.

14. Do you ship outside Goa?

Yes, we deliver across India. Shipping costs and delivery times may vary based on location.

15. How can I collaborate with Idika as an influencer or retailer?

We love collaborating with like-minded individuals and businesses! Reach out to us at idikagoa@gmail.com or message us on Instagram (@idikagoa) for collaboration inquiries.

Shipping and Return Policy

16. What is your return policy?

We do not accept returns; however, we offer exchanges for items that are damaged or defective. To qualify for an exchange, please provide a video of the unpackaging process within 24 hours of delivery. This helps us assess the issue and process your exchange promptly.

17. How can I initiate an exchange?

To initiate an exchange, contact our customer support team at +91-9834609445 or email us at idikagoa@gmail.com with your order details and the unpackaging video within 24 hours of receiving your order. Our team will guide you through the exchange process.

18. What are your shipping policies?

We strive to process and ship all orders promptly. Shipping times and costs may vary based on your location and the selected shipping method. For detailed information on shipping options, delivery times, and associated costs, please visit our website or contact our customer support team.

19. Do you offer any special offers or loyalty programs?

Yes, we periodically offer special promotions and discounts. For instance, we have previously provided wholesale discounts valid until specific dates. To stay updated on our latest offers and upcoming promotions, follow us on Instagram at @idikagoa and subscribe to our newsletter through our website.

20. How can I contact Idika for further assistance?

You can reach us by phone at +91-9834609445 or by email at idikagoa@gmail.com. Additionally, follow us on Instagram at @idikagoa and visit our website at www.idikagoa.in for more information and updates.

If you have more questions, feel free to reach out!